Frequently Asked Questions
Everything you need to know about your Naj Oleari Beauty experience.
Are Naj Oleari Beauty products cruelty-free?
Yes, all our products are strictly cruelty-free and we do not test on animals at any stage of production, in compliance with European safety regulations.
How can I track my order?
Once your order has been shipped, you will receive an email containing a tracking number and a link to monitor your package's journey in real-time.
What is your return policy?
We offer a 14-day return window for products that are unused, unopened, and in their original packaging. Please contact our support team to initiate a return request.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and seamless checkout process.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by destination and will be calculated automatically at checkout.
Are your products safe for sensitive skin?
Our formulas are dermatologically tested and crafted with high-quality ingredients. However, we always recommend checking the specific ingredient list on the product page or performing a patch test.